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I was on the Majestic Princess on Apr 09th 2022 and actually wrote this in my cabin because I was upset about what had occurred. I asked the travel advisor to check if the foreign birth certificate would be ok. I waited while the agent checked with another department and they said yes. I then made my payment - notice I made my payment after checking. Well as you might guess when we got to the port they denied my brother passage because the documents they said would be sufficient were not according to the port supervisor. Well I ended boarding on my own and brother went back home and so my vacation was kind of ruined.
Religious Services
Thank you for the advice, I will try to call earlier earlier. I have never used a Princess Vacation Planner, don't see the need. Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Princess Cruise Lines. We receive many complaints about Princess Cruise Lines.
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What if I am not satisfied and don’t want to pay the Crew Appreciation? When you choose to apply (and are approved) for a new credit card through our site, we may receive compensation from our partners, and this may impact how or where these products appear. Please view our advertising policy and product review methodology for more information. Pre-pandemic (Crown Grill was an excellent dining experience), it was already difficult to get reservations onboard….at a time you preferred. I am assuming that you are referring in this topic to Princess customer service in the US.
I've taken 23 cruises with Royal Caribbean and reached a top-tier loyalty status at just 17 years old. Here's why I love ... - Royal Caribbean Blog
I've taken 23 cruises with Royal Caribbean and reached a top-tier loyalty status at just 17 years old. Here's why I love ....
Posted: Sat, 16 Sep 2023 07:00:00 GMT [source]
Can Globus keep our $500 deposit? I can’t afford to travel anymore
When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable celebration experiences to help you savor those moments for years and years to come. In addition to our everyday savings, we bring you special promotions throughout the cruise. Once on board, please check for times and locations of these exciting events by accessing JourneyView™ on your mobile device. Get answers to everything from the Best Wi-Fi at Sea and onboard atmosphere to crew appreciation and stateroom services. Making all dining formats available fleetwide follows the resounding success of this new approach already implemented aboard the new Sun Princess.
Starting on April 15, 2024, the new approach will launch on Princess voyages departing September 14, 2024 and beyond. To support these changes and the transition to the new system, main dining reservations that already have been made for voyages sailing September 14 and beyond for any ship except Sun Princess will be cancelled. Main dining reservations for guests sailing through September 13 will not be affected. Princess on Friday said passengers booked on the canceled Star Princess sailings can switch to any other Princess sailing. If they do, they'll get a future cruise credit and onboard credit in an amount that varies depending on the sailing they choose.
Special Occasions
Our Camp Discovery Youth Program for kids ages 3-11 will keep little ones entertained all day and evening. To participate independently, children must be age 3+ and potty trained. Our youth centers are operated by experienced staff, dedicated to keeping our youngest guests safe and happy. Our Beach House Teen Lounge is available for teens ages 12-17, with fun activities hosted by our staff. Guests under the age of 21 need to travel in a stateroom with a guest 21 years or older who will assume responsibility for them during the cruise. For family groups booking multiple staterooms, the minimum age for each guest is 16, provided they are traveling with a parent or legal guardian.
I think many of us are just a bit beaten down with the way things work at PCL and mostly resigned to the fact we have to sometimes chase after them repeatedly to get an answer or a resolution. I am guessing that my planner didn't want to spend her day on hold either which is why she dissappeared off the face of the earth. I meant in terms of taking responsibility for the issue. It's not a customer refusing to read anything or follow rules as stated, they asked for clarification, and were given incorrect information.
But, maybe you can tell me it's not a big deal and I can just pout and move on. I wanted a special trip for my 5 year wedding anniversary where we can relax. (His idea) I paid the extra money for the cabin type, location, and level I wanted, however, a month later the cabin was changed to a higher floor, moved to mid aft and now a joining room. Every cruise also features a great selection of recent hit feature films for your viewing pleasure. On all ships, guests can also experience Movies Under the Stars®, our 300-square-foot outdoor movie screen and watch the latest films, sporting events and concert videos - all from a comfortable deck chair. Movies Under the Stars lights up your life - day and night.
Only cruises taken on Princess® and P&O Australia count toward the Princess Captain’s Circle Program. All Things Cruise is dedicated to the joy of travel. Specializing in ocean, river, ultra-luxury, small ship and expedition cruises.
If you have a prepaid device, please confirm with your wireless carrier if you are able to use it at sea; not all prepaid devices are supported. Guests are allowed to take still photographs in the casino but video recording and cellphones are not allowed. Guests are asked to respect the privacy of other guests as they use their cameras. Complimentary gaming lessons for slots and table games are held on each cruise, along with exciting tournaments. Plus, if you want to surprise your friends with a lucky side bet, you can choose a $25, $50, or $100 credit, redeemable in the shipboard casino. Don't forget to bring along your dancing shoes, because Princess has several dance venues and live entertainment to get you into the swing of things.
Receive insider offers directly from the cruise lines. This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly. If you encounter unforeseen flight or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you are a cruise guest destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation.
The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires. You can advise us of your special occasion directly through the MedallionClass® app.
Complimentary jarred stage 1 & 2 baby food is available, if requested in advance via the Cruise Personalizer. Additionally, pureed fruits or veggies can be requested in the main dining room. Under your OceanProfile® click on the “accessibility & dietary requirements” tab. Dietary restrictions and food allergies can be added in the MedallionClass® app or sent to We recommend buying baby supplies before embarking on your voyage.
So you would think that any company who values its customers would understand the situation and refund the money. Not to mention compensate me for the inconvenience. I tried to book my complimentary speciality dining for an upcoming cruise, and was told I would not be charged over the phone. I was passed from pillar to post until somebody informed me I would get a refund within 15 days. I’ll just have to get the refund onboard but if the dining is part of the premier package, it should be bookable without having to go through this.
We've listed information for river cruise lines here. I contacted my PCP and she said that I will be “automatically” refunded (she even said to my cc, not OBC) once I am on board. I am skeptical and expect to deal with it on the ship. Not ideal but I like having the days and times I want reserved in the meantime. I have finally given up and just filed a dispute with my credit card company.
Credit cards are not accepted in the casino; all activity is charged to the guest’s stateroom account, which must then be settled prior to disembarking from the ship. Cash or traveler’s checks may be exchanged for casino chips. When registering for our Camp Discovery Youth and Teen Programs, please add any information you feel would assist our staff in accommodating your child. As part of the registration, there is a section to complete regarding allergies, special needs, medical conditions and more.
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